Support

Welcome to the Siento Support Center. This is your central place for platform updates, documentation, and help resources.
If you’re experiencing an issue or can’t find what you’re looking for, our team is here to help. Reach out to support@siento.io, or your account manager.


Current Siento Platform Status:
All Systems Operational

  • Siento Mobile App: Operational

  • Siento Mobile Web App: Operational

  • SientoSim Web App: Operational

  • Admin Panel: Operational


Previous Outage Incidents:

(None)

Version 2.0.3

Release Date: February 4, 2026

Updates:

  • Support form added to login screen and menu. Notifies the Siento team immediately so we can assist!

  • In-app announcements to keep you informed of important news.

  • Minor bug fixes and UI improvements

Version 2.0.2

Release Date: January 26, 2026

Updates:

  • Minor bug fixes

Version 2.0.1

Release Date: January 6, 2026

Updates:

  • Minor bug fixes

Version 2.0.0

Release Date: January 5,  2026

  • New app code base, rebuilt for improved performance and stability on our new AWS infrastructure.

 

We are here to help!

First, check the System Status page to ensure that there is not a known issue affecting users at this time.

Another good idea is to check the FAQs, in case we have already answered your question.

Other than that, feel free to contact support@siento.io for any assistance. If you are an administrator for your organization, you can also connect directly with your account manager for assistance.

 

The user manual for the Siento mobile app is available here. Reach out to support@siento.io or to your account manager for documentation regarding SientoSim or the Siento Admin Panel.

Siento was built on a foundation of data privacy and confidentiality. We have outlined detailed information about your data privacy rights in our data privacy policy. 

If you have any questions about how Siento protects your data, please contact support@siento.io, or your account manager.